In the heart of Waveney Valley

Rogue Trader Alert

8th May 2019

Rogue Trader Alert – Doorstep cold callers selling household cleaning products

We are warning residents to be on their guard after receiving reports of two young men going door to door in the Thorpe and Sprowston areas trying to sell household cleaning products. 

The cold callers were carrying large grey rucksacks bags and claimed they were selling items as they are on a ‘youth offending probation scheme’. They were seen to call at properties and approach people outside their homes.

We advise never to deal with anyone who cold calls at your property offering to sell something. 

It is possible these sellers will continue to move onto other locations in Norfolk.

Anyone sighting these sellers in Norfolk, please contact us through our partners the Citizens Advice consumer helpline on 03454 04 05 06 or Norfolk Constabulary via 101.

If you feel intimidated or see these cold callers and are concerned for vulnerable neighbours call 999.

Rogue Trader Alert – Doorstep cold caller offering ‘garden work’

We are warning residents to be on their guard after receiving reports of a man cold calling offering ‘garden work’ in the Heacham area.

We advise never deal with cold callers looking to do work on or around your property.

If you are looking to have this type of work done only deal with reputable companies you have researched and chosen yourself and have obtained a written quotation from.

Anyone concerned about possible rogue trader activity in Norfolk can contact us through our partners the Citizens Advice consumer helpline via their online reporting form or by telephone on 03454 04 05 06.

Looking for a Trader you can Trust? Try a Norfolk Trusted Trader. To search our directory and read feedback from their customers visit www.norfolk.gov.uk/trustedtrader

Could your community help stop doorstep cold callers from targeting vulnerable people by becoming a No Cold Calling Zone? To find out more about the scheme or to apply visit www.norfolk.gov.uk/nccz

Cold Calling Alert – Doorstep Cold Callers claiming to be from ‘Careline’

We are warning residents to be on their guard after receiving reports of doorstep cold callers claiming to be from the ‘Careline’.

This follows a report from a Fakenham resident who was doorstep cold called by two men claiming to be from Careline, who stated they needed to ‘check equipment’.

King’s Lynn & West Norfolk Borough Council have advised that Careline Installers do not cold call and only attend pre-arranged appointments.

Careline installers will also:

·         Have a King’s Lynn & West Norfolk Borough Council ID badge

·         Be in uniform

·         Be using a King’s Lynn & West Norfolk Borough Council vehicle

If you have any concerns about someone who comes to your home and claims to be representing Careline, King’s Lynn & West Norfolk Borough Council advise you either:

·         Activate your alarm unit

·         Call them on 01553 616200 or

·         Contact Norfolk Police on 101 or 999 if you feel threatened

Scam Alert – Text messages claiming to be from ‘Tesco’ stating you have ‘won a prize in a recent prize draw’

Be aware of text messages circulating again claiming to be from Tesco stating that you have ‘won a prize in a recent prize draw’. The message then offers a link for you to ‘claim your prize’.

Anyone following the link will be taken to a website which claims you can ‘track your order’. This is then likely to be used in an attempt to gather personal or financial details.

https://www.norfolk.gov.uk/-/media/norfolk/images/business/trading-standards/scams/20190503-tesco-scam-alert.jpg?la=en&hash=0AAEB343AA41D4B8B77EAEBBF5EA36FDBDF4E5A1

These text messages are not genuine and are not connected with Tesco in any way.

If you receive this or a similar text message, delete it without clicking on any links.

You can report contacts you think not genuine to the Citizens Advice consumer helpline via their online reporting form or telephone 03454 04 05 06.

Cold Calling Alert – Doorstep cold caller claiming to be from the ‘Alzheimer’s Society’

We are warning residents to be on their guard after receiving reports of doorstep cold callers claiming to be from the ‘Alzheimer’s Society’.

In the initial report a resident in the Stalham area received a doorstep cold call from a female who stated she wanted to ‘complete a survey’. Following this, we have received similar reports of both male and female cold callers in the North Walsham, Wroxham, Sutton, Happisburgh, Mundesley and Sea Palling areas.

The Alzheimer’s Society have confirmed they do not cold call and would only visit properties by appointment.

Anyone concerned about doorstep cold calling in Norfolk can contact us through our partners the Citizens Advice consumer helpline via their online reporting form or by telephone on 03454 04 05 06.

Scam Alert – Telephone cold calls claiming to be police officers

We are highlighting a warning from Norfolk Police who have received reports of two separate incidents where elderly victims were targeted by telephone scammers pretending to be police officers.

The first incident occurred on Wednesday 24 April, when an elderly man in the Norwich area received a call on his landline from a man claiming to be a detective at Scotland Yard. The suspect told the victim that a large amount of money had been stolen from his account. He instructed the victim to either buy an expensive watch or withdraw a large amount of money from his savings account, return home and call the suspect back.

The second incident also occurred on Wednesday 24 April, when an elderly victim in the Norwich area was telephoned by a suspect pretending to be a police officer from the ‘Serious Fraud Squad in London’. The suspect tried to persuade the victim to withdraw a large amount of money from his bank account and put it in a cupboard.

Norfolk Police are keen to hear from anyone who may have received a similar type of telephone call, or who has any information about these incidents, by contacting Norwich CID via 101.

Norfolk Police are reminding residents that neither your bank nor the police will ever ask you to withdraw money or purchase items. In addition:

·         Your bank or the police will never ask for your PIN, bank card or bank account details over the phone – never give these details to anybody

·         Neither the police nor the banks will send a courier to collect money from you

·         Always request Photo ID and if unsure call the police

·         If you’re asked to telephone a bank, then always do it on a different phone to the one you were contacted on. Fraudsters will keep the line open and have been known to play ring tones, hold music and a recorded message down the phone so the victim believes they are making a call to a legitimate number. Use a friend or neighbour’s telephone instead

·         Never download any software suggested by caller

·         Do not rush into complying to the scammers demands/requests

·         Friends, family, carers and neighbours are asked to spread the word to ensure everyone is aware of this scam and what they should do

Cold Calling Alert – Telephone cold calls about the ‘accident you were involved in’

We are receiving reports from Norfolk residents about automated telephone cold calls that state they are ‘calling about the accident you were involved in’.

The automated message call goes on to offer you the option to say yes or no or to ‘be connected to an advisor’

We always advise to be very wary of any approach made by a telephone cold call. If you receive this type of call our advice is do not interact with the call and hang up.

You can report suspicious telephone calls to us via our partners the Citizens Advice consumer helpline on 03454 040506.

Last modified: 8th May 2019

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